leadership – Nick Grant

Tag: leadership

  • Man On A Mission

    This is a story about making new friends…

    Bonnie

    I don’t like bullying. My new friend Klaus Bravenboer doens’t like rugby. Somehow we get along and became friends, fast. We are just about to go surfing. Yesterday I was in hospital feeling sorry for myself. That’s the difference that friends make.

    We are really enjoying a spur of the moment visit to Koa Tree Camp in North Devon/Cornwall, mapping the territory as a high-performance team. None of this was preplanned. We are just going with the flow, dude.

    Solid as a Rock

    I’ve always been a bit of a man on a mission, and it’s nice to have a healthy way to express my masculinity. I’ve been fetching wood, making fire, tending to the animals, walking round the farmland. I feel quite proud of myself, even though that’s a little laughable to all you happy well adjusted people who are loving your lives.

    Klaus and I have been capturing videos, taking photos and doing interviews with the lovely founders of Koa Tree Camp: Andy, Gemma, Sam & baby Hamish and Poppy the dog. You’ll be seeing more of this on social media over the coming week or so, during the build up to the inaugural Man on a Mission weekend.

    78% of suicides are young men. That’s more than 3 times that of women. I’d like to understand why that is, and understand myself more. I just want to be happy and well adjusted, like you. I’m pretty happy right now, and I’d like to hang onto a little piece of that.

    Oink Oink

    There will be more Frankie the cat pictures soon. Meanwhile. here is Klaus with a black and white pig (October 24, 2015)

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  • What Do Artists Do All Day?

    This is a story about the value of time…

    Cast and Crew

    I should have been at work today. Instead, I was trying to entertain and amuse my fellow patients in hospital. We put on our own rendition of There’s a Hole in My Bucket. I must stress that this was a team effort. I co-wrote the script, helped make costumes and props and played the part of Liza. Everything is cool when you are part of a team. Everything is better when we stick together.

    I might be a drama queen, but you don’t have to attend the performance

    We even tried to work in some plot lines for Black History Month but this was somewhat of an afterthought. We definitely challenged gender sterotypes though. Homophobes might also be somewhat disbelieving when I say that I’m mostly heterosexual, but I was able to have make-up applied to my face, wear an apron and play the part of a LAY-DEE, OOH!

    Today's Society

    Yes, this is a satirical critique of today’s society (October 2015)

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  • Will You Sleep Out With Us?

    This is a story about bridge burning…

    Sleep Out Centre Point

    How many of us are afraid to declare the causes we support, for fear of impacting our professional reputation. Does supporting mental health and homelessness charities make me look somehow less corporate, and consequently, make me less employable? Does the fact that I have even experienced these things first hand make me unemployable?

    In fact, if my employment options became coincidentally curtailled at the same time as I have started blogging, despite a successful full-time career of some 18+ years, it would not take a brain of Britain to recognise that this must be because of institutional discrimination, which is probably illegal.

    There is absolutely nothing to suggest that I am any less able than any other candidate in the job market, and in fact, my history makes me more of a ‘catch’ to a potential employer: the man who has nothing has nothing to lose. Plus I have been ‘stress tested’ to the limit and beyond. I know exactly where those limits are, and I can empathise with my colleagues when they are under stress and pressure.

    When ‘sh1t goes bad’ who do you really want in the bunker with you? People who have never been in that kind of situation before, and are therefore an unknown quantity, or people who know their personal breaking point.

    I’ve been in some hair-raising situations, both through choice and by accident. Challenging yourself, and being challenged by things that are out of your control, teaches you how to handle stressful situations. A certain amount of training, discipline and drills will prepare your muscle memory to pull the “parachute rip-cord” to use a layman’s term. But how do you deal with the long plane journey up to 13,000ft? How do you mentally prepare to throw yourself out of a perfectly servicable aeroplane?

    Worse still, how do you prepare yourself for people yelling at you and telling you you’re an idiot? People do this because they are scared and have lost faith in your leadership. People believe that pain and fear can be magically taken away by those in positions of authority.

    Knife Edge

    Losing authority can be dangerous, especially if you are the leader in a dangerous place. Generally, most people don’t know what to expect when they are entering an extreme environment: the mountains and the sea (the poles and the deserts too, but I don’t know much about those places, yet).

    Let me tell you about crampons. These are a spiked device that attach to your feet, so that you can move safely on ice. I always shake my head in disbelief at people who are blunting an expensive pair of crapons on rocks. If they do encounter any ice, they will certainly not be effective if they are not sharp.

    Let me tell you about ropes. These long flexible cords are no use at arresting a fall unless they are attached to something solid. In order to attach a rope to a mountain, you will need a whole load of other heavy metal gear that will need to be secured to the rocks, and the rocks themselves will need to be large and heavy and generally immovable.

    So, if you see climbing parties with crampons and ropes, moving on snow – in an area with no glaciers – then these things are only there as a confidence trick. The fact is, that there is very little stopping you from plunging to your death, even with ropes & crampons.

    I personally, don’t like to be weighed down with unnecessary gear. It’s not about not being prepared. It’s about recognising that I’d rather have saved the energy, so that I can use that surplus reserve of energy in order to scout ahead of my group for problems, or fetch assistance if necessary. The main thing though, is to stay within personal limits as a leader, so that when people are tired and cranky, and scared and their feet hurt and they are cold and hungry, you don’t mind giving them your personal stash of candy bars, you don’t mind them calling you names, you don’t mind them questioning your leadership skills.

    The main thing that qualifies a person as a leader is how they cope under crossfire.

    The more I lead people in stressful situations, the more I learn about my personal weaknesses, the more I learn about my personal limits. Nobody should underestimate just how hard I had to be pushed before I cracked, but nobody should consider themselves such a ‘rock’ or a hard nut that will never crack under pressure.

    My best friend and climbing partner sustained life-changing injuries in a ‘freak’ accident when the chockstone he was abseilling from shattered. I have only just started to deal with feelings surrounding this, so I’m not going to write any more about this today, but my thoughts always turn to him and how I have shyed away from post-accident involvement, as it was such a terrifying reminder of our mortality and fragility. I knew I couldn’t do anything to turn back the hands of time. Accidents happen, and the first thing you learn in the mountains is that you can’t control all the variables. It’s still something that victims, survivors and those connected to them, have to come to terms with though.

    Maltease

    Ropes have their place in sport rock climbing. Modern equipment is so good – the Petzl Grigri in this case – I don’t even have to hold the rope to be honest, but old habits literally die hard (October 2012)

    Addendum for climbing nerd trolls: no, I didn’t leave the rope all over the place like that. I was asked to step in and belay only seconds (sic.) before the photo was taken. And, no, I’m not even standing on the rope even though it looks like I might be from the low-resolution image. Anybody who has climbed multi-pitch with me will tell you my ropework is above your nitpicking.

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  • My Tribute to Mark Zuckerberg

    This is a story of imitation…

    Cambridge Union

    I pitched the Cambridge Angels in flip flops. They didn’t like this very much. It was a hot day in June though, so I thought it was appropriate. Perhaps I was a little over-inspired by The Social Network, but at least I wasn’t wearing my dressing gown.

    I also structured my company, so that my shares would be less diluted when the company received investment.

    I was even so paranoid about anybody wrestling control of my company away from me, that when I wrote and signed a vesting agreement for my co-founder in a pub, on a napkin, during the first weeks of the Springboard Accelerator Program, in Cambridge, I deliberately held the pen upside down for the photo. Plausible deniability.

    Napkins Away

    Anyway, so Hubflow is winding down operations, and that means I failed as CEO, despite the fact I stepped down a few years ago. Of course I wanted to give all my investors a big payday, so put a black mark against my name.

    People should remember that I always had one eye on the sales pipeline and another eye on the bills, taxes, and wages. I would never bankrupt a company. However, it’s all credit to my co-founder for getting things in order when I became unwell.

    It’s tough at the top, and I have nothing but respect for anybody who is in a CxO position. I’m not after anybody’s job… I know how much of a kicking the executives get from investors, customers, and the sleepless nights thinking about everybody who is depending on them.

    I’m also not so naïve as to believe that I should be telling anybody how to build a successful startup yet. I learned loads on the Springboard program, but those lessons have yet to express themselves in a useful and productive way for everybody who invested time & energy in me.

    I’m wrestling with an unquenchable desire to research and develop stuff, to innovate, to explore ideas. I know that I can deliver a project as a solo founder, or build something from day one with the right co-founder(s). Bringing people in later in the life of a startup, is very difficult.

    I also know that I can be a developer, or I can be a startup founder…  not both. Sure, I can write code, I can fix bugs, but the demands on a founder are so great that it’s impossible to do the development as well. I was writing and maintaining code for the iPhone, iPad, Android, BlackBerry, Windows Phone, web application, maintaining the database, doing sysadmin, operational support… it was too much, on top of raising money, meeting customers, pitching and meeting mentors.

    On the Springboard Program, Jon and Jess did a great job of supporting the founders. I know that Jon also went by far the extra mile for the teams that were dealing with issues, and the safety net that was there for me could not be faulted. I had bitten off more than I could chew.

    I was always torn between raising any kind of investment round (friends & family, seed) or bootstrapping. I also was conflicted about bringing anybody into my startup, except hired help. I didn’t trust anybody. I also couldn’t let go of control and empower anybody to help me.

    When you are bootstrapping, you don’t have any money. For anything. Making rent payments, wages, expenses… everything comes down to one thing and one thing only: how much runway have you got left for your burn rate? You run lean, but you also run stressed. That’s not an excuse for me not being a team player though. Hubflow probably could have been a bigger success if I had learned the importance of Team, as well as Traction and Technology.

    You live, you learn.

    What a Day to be Alive

    Photographic evidence that I did make people laugh as well as cry. I think we had great times in Cambridge. I know I did (May 2011)

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  • If You Read This I Will Have To Kill You

    This is a story of “greedy, lazy, incompetant people who got found out”…

    Fear and Loathing in 8CS

    Justice is a funny thing. So is Karma. Things will always catch up with you. “My name is Earl. I’m just trying to be a better person”.

    I might not particularly agree with the Patriot Act, but I agree with the punchy tagline that was used to sell a lie to the American people, who were still scared and reeling from the biggest terrorist attack on home soil: nothing to hide; nothing to fear

    However, I have a job which I need to pay my rent, but someone who isn’t me (Earl) was working with a colleague who had his/her contract terminated today. Here are some more words I heard from Earl:

    “I had asked to be moved from one scrum team to another due to a difference in style and approach from the way I like to do things, which has always been quite successful for me. However, it’s not in my remit to tell other people how to do their job, so I asked if I could work with the a person who seemed to be doing things more in line with my expectations.

    There then followed a blissful two days of productivity. The business seemed happy. The product owner/CIO seemed happy. Us developers were overjoyed and we were high-fiving and walking around the office with big grins.

    We decided to go out for lunch as a well bonded happy team, at the suggestion of our scrum master. But he/she never showed up. As we sat there at lunch, we all agreed what a great guy/girl he/she was, and that we wanted to support him/her from the inevevitable management pressure that was going to fall on his/her shoulders.

    We were surprised that our colleague didn’t join us for lunch, especially as it was his/her idea. We had left a note and tried phoning him/her.

    Over lunch we discussed how ‘damagement’ (management) were not really interested in knowing the truth, and in fact didn’t want to know it, as it would undermine plausible deniability.

    I observed that a couple of people had been asked if they would like to consider other opportunities in light of the increasing and relentless pressure. I wondered whether I might have been guilty myself of precipitating one of the scrum masters’ untimely departure. It was almost an open secret that I thought he/she was a micro-managing waste of space.

    I had actually been one of the people who was asked to consider other opportunities. I nearly laughed in the face of the person asking me. The irony of it was beyond belief, given this person’s dependence on me during the previous weeks. I stood my ground and asked him/her to resign instead.

    This kind of brinksmanship must be going on all the time between these equally incompetant fools. Knowing that I was competant, it was not brinksmanship for me. Instead I felt confident that the project and the client needed me more than I needed the contract.

    You can’t bluff a poker player who is holding the nuts – the very best possible hand available from the cards that have been dealt. It’s a simple matter of memorising the odds for all the possible hands, and then your play becomes automatic: you know almost immediately when you should fold.

    When we got back from lunch, I went for a pooh. I sat on the toilet, looking at Facebook and taking my time. I was relaxed and enjoying my job again, for the first time in ages, after having been empowered to do my job and make things better.

    I came back to my desk, and my team told me he/she was gone. Immediate effect. They had got rid of him/her while we were all at lunch, with that empty chair at the dining table.

    We speculated during the afternoon that the reason for termination was a lack of fear. Our departed colleague was rumoured to have no mortgage. He/she was too honest. Too fearless. He/she wanted to do the right thing.

    I liked him/her, even though many people didn’t, seemingly for intangible reasons, unrelated to whether they could do their job well or not. His/her face didn’t fit it seems.”

    Anyway, I’m not really able or willing to comment, given my position on a sensitive, high-profile project that I can’t talk about, and would never talk about, given my professional duty to my client. I will say this though, of the attitude of me and my colleagues. We care very deeply about the needs of our client and customers, and we always put those needs first, often ahead of our families, our health. We are passionate and dedicated, and excel at our jobs, under the most intense pressure and stress.

    We are all trying to be the very best we can possibly be. We need to be. The bank is “rotten as shit” as the Department of Justice will attest. $1.9bn fines don’t get dished out every day. We are turning it around though. I really like the CIO. I really like my team. I really like my job. I really like trying to save hundreds of thousands of jobs. We don’t get to do that in IT very often.

    [Picture has been removed by IT Security]

    Me in the office, wearing a rugby shirt, looking like I’m having a ‘good time’ despite having worked far too many 7-day weeks (September 2015)

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  • Why Are You Following Me?

    This is a story of leadership, charisma and madness…

    Crib Goch

    People rarely know what they are really asking for, and what they are asking other people to do. When friends asked me to guide them up a mountain by an interesting route, of course I thought “what would be interesting to me?“. Challenge accepted!

    Is this reckless “leadership from the front” that could have gotten somebody killed or injured? Certainly, I’m at the front of the group here, stood astride the ridge taking the photograph. However, we need to acknowledge that our leaders cannot be responsible for the personal decisions of every member of their party. We are all adults, and especially in the mountains, we have to take individual responsibilty for staying within our personal comfort limits.

    When we are scared and stressed and tired, beyond our limits of experience and endurance (physical and emotional stamina) we are a danger to ourselves and our expedition party. It is the leader’s responsibility to spot the member of the group who is struggling the most and ensure that the party is led within margins that person can tolerate, otherwise you have failed as a leader.

    We are extremely tough, proud and stiff-upper lipped people, so it’s pretty hard to really read people’s fear and stress levels, so the only way to manage risk to any group that you’re leading is to never leave yourself without a line of retreat. When it became clear that my group was unhappy to continue on the route I had chosen, they began to accuse me of having led them into a position of no retreat. If I had done, I would have failed my group, as their leader. However…

    The Great Escape

    All smiling, retreating off Crib Goch, Snowdonia, Wales, UK. We were back on the main path in less than 20 minutes. Descending is a lot safer and easier if you do it early and with confidence (April 2010)

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