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Your Mileage May Vary (YMMV)

8 min read

This is a story about past performance as a guarantee of future performance...

Boy racer cars

In the space of a few photos - arranged chronologically in my album - we jump from my wedding, a Formula 1 racing circuit, skydiving and dawn breaking over London, photographed from Primrose Hill. These were the only things that seemed worthy of a photograph, sandwiched in-between my honeymoon and my separation from my wife. My niece was born in this period, but I keep my special photos in a different place from my everyday snaps - I photograph a lot of random things for my visual diary.

I was chatting to a friend and former colleague and he asked me if I'd "dealt with any of [my] demons?". I wonder what he meant. When we started working together I was nearly bankrupt, living in a hostel (i.e. homeless) addicted to drugs and having mental health problems. Yes, I suppose I've dealt with a few demons. I don't want to make excuses for past mistakes, or assume that everything's going to be plain sailing again in future, but that job we did together where I was working six and a bit days a week, 12 to 14 hours a day, and trying to get myself clean and off the streets.... it was a challenge.

There was that time that I moved to a city I'd never visited before, moved into a flat I'd never set foot in before and started work on an incredibly ambitious project, with no team supporting me. I had a tiny hiccup - also known as a medical emergency that left me in a coma in intensive care - which caused me to lose two days at work, and that was the end of that, even though I'd delivered 85% of the project.

A guy rang me up, asked me if I could do a piece of work for him. I said it would take me 6 weeks. He asked if it could be done in 3 weeks. I said it could, but the end result would be rubbish. I've been working on that project for 12 weeks and the result is great... in fact, I finished 6 weeks ago and I've been killing time ever since, because there isn't anything left to do but the guy wants to retain my services. This guy STILL wants to retain my services. One very happy client. I'm not good at being bored though.

Wherever I've gone, I've delivered value; I've improved things; I've earned my money. Wherever I've gone, I've made stuff work, on time, exceeding expectations. Wherever I've gone, it's been of substantial net benefit to my client. However, the mileage has varied.

During that period when I didn't take many photographs, I spoke to my boss. He'd rung me up to congratulate me on a really important piece of work that I'd done, and tell me that I was getting a special commendation award and a hefty extra unexpected bonus in my pay packet. Ironically, I was just about to go into hospital for a month-long stay. I knew I was sick. It was bizarre to be having this conversation, knowing that I was in the middle of a crisis.

Some people are steady Eddies. Some people will be consistently mediocre. Some people will never disappoint you, because they inspire such abysmally low expectations. I've never really had much interest in steadily and slowly plodding my way towards low quality, late, over-budget and depressingly below-average outcomes for projects that ultimately end in failure. Fail fast.

We're very afraid of failure in the corporate world. Nobody fails, in fact, we just succeed in unplanned ways: "think about all the lessons we can learn from this project" we say, as we realise that it's a pile of stinking crap that's never going to fly. It's not really in my DNA to be part of that culture.

Failure is a huge part of who I am. Failure to get to work on time. Failure to get through an entire year without having a single sick day. Failure to be content to just take my wages and ignore problems; not try to improve things; not to try to make things into a success. I fail. I can get sick. I can drink too much coffee and start shooting my mouth off - become overconfident, arrogant and deluded due to lack of sleep and too many stimulants - and I can become depressed and unable to get out of bed. Sue me. I get shit done. There's my consistency: when there's a deadline, I consistently meet it. I consistently deliver on time and on budget. I'm highly INconsistent when it comes to when I'm going to turn up in the office, or even IF I'm going to turn up in the office for a few days.

With this do-what-the-fuck-I-want kind of attitude, I've had a string of successful projects and happy bosses and clients, but it occasionally causes resentment amongst the morning-lark steady-Eddies whose only virtuous attribute is that they're always there at their desks on time, despite the fact they're fucking useless at their jobs. In fact, this statement is unfair. An organisation needs a mix of steady Eddies and sprint'n'coasts. I don't really sprint and coast... it's more like work my bollocks off and burn out a little bit, but it gets stuff done.

It's difficult for me, because there will always be some bosses who will gleefully receive the fruits of the labour from those incredibly productive periods, and then think that it's 'normal' and sustainable. When it becomes expected to work at a super high level of intensity, there's no gratitude for the incredible cost of such a feat, and there's no allowance for the fact that for every up there must be a down - people have to be given time to recover after exerting themselves.

I really don't think that there's a 'slow and steady' way to achieve some things. Fast is the only way to go, and the faster the better. The sooner you see something that's real and tangible and working, the sooner you know whether it works the way you expected it to or not. There's no value at all in something that's only half-built. I'd rather have people say "I wish it did this AS WELL" rather than "I wish it worked". Even if people say "that's not what I expected" at least they've got something that they can use, or can serve as a prototype.

A lot of managers don't really know what they want when they're recruiting. They'll hire a lot of folks who are very good at playing buzzword bingo, answering interview questions and keeping a low profile in organisations so they can keep getting paid - but those aren't exactly great qualities for getting projects delivered.

The precarity of my situation should have pushed me towards meek compliance - perhaps I too should have learned to keep my mouth shut, cover my arse and spin jobs out so that they last as long as possible. Perhaps I too should have learned the fine art of looking busy and coping with the soul-destroying nature of pointless work and projects that are doomed to failure. Perhaps I need to stop caring so much. Not my circus, not my monkeys, right? Not my money, so I shouldn't care, right?

I feel terrible imposter syndrome, because I've had a turbulent few years. I feel terrible imposter syndrome because it wasn't very long ago that I had a pretty horrendously insurmountable heap of problems. I feel terrible imposter syndrome because my past performance is no guarantee of future performance, despite a 20+ year career where my achievements completely eclipse and nullify any of the very few hiccups, none of which has meant that there hasn't still been a successful project outcome.

I don't know how to characterise myself. In the corporate world, nobody talks about any difficulties they've faced - everything is given a positive spin. In the corporate world, gaps in your CV and things like that are severely career-hampering blemishes; black marks. I think it's a huge strength, that I've made positive contributions to important projects, despite having to deal with some incredibly difficult things in my personal life at the same time. If the corporate world could wrap its tiny mind around it, I'd love to give the background context to my employment history.

Thus, mileage can vary. If you hire somebody who's never had a problem in their life, assuming that their spotless record is going to remain so forever, you might be disappointed if they ever face any difficulties, because they're probably not the kind of person who's ever had to deal with challenging circumstances. You might hire somebody because they've never had a mental health problem, but anybody can get depressed. A person who's experiencing problems for the first time in their life is going to be less able to cope and communicate and manage effectively, than the person who's been functioning with those kind of problems in their life for years and years. Every set of circumstances is different. Every set of pressures is different. Every time is different.

I just keep rolling the dice. As long as I'm allowed to keep rolling the dice, I'm winning more than I'm losing.

 

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